The Peraxion app is operated by PERAPOLE YAZILIM VE BİLİŞİM TEKNİK SAN. TİC. A.Ş., established at Philipp-Reis-Straße 10, 63128 Dietzenbach, Germany (“Peraxion”, “we”, “us”). You can ask us at any time to delete your account and the personal data we hold about you, as described below. This is free of charge.
1. How to request deletion of your account
To request deletion of your Peraxion account and associated personal data, follow these steps:
- Send an email to info@peraxion.com from the email address registered to your account.
- Use the subject line “Account Deletion Request”.
- In the message, include your full name, your account email address and the hotel/property your account belongs to, so that we can locate and verify it.
- We may contact you to confirm your identity before proceeding, to protect your account against unauthorised deletion.
- Once your request is verified, we permanently delete your account and the associated personal data (subject to the retention rules in section 4), and we confirm this to you by email.
Peraxion staff accounts are created and managed by a hotel administrator. As an alternative to the steps above, you may also ask your hotel administrator to remove your account.
2. Guests (no account)
Hotel guests use the assistant by scanning a hotel’s QR code and do not create an account. If you are a guest and want conversation data deleted, email info@peraxion.com or contact the hotel whose assistant you used. Quality and analytics logs for guest conversations are, in any case, automatically deleted or anonymised within 30 days.
3. What is deleted
When your deletion request is completed, we delete:
- your account profile — name, work email address, hashed password, role and hotel association;
- your personal panel settings and preferences;
- access, audit and usage logs that identify you (unless we must keep them for the reasons in section 4);
- push-notification tokens registered to your devices.
4. What is retained, and for how long
For legal and operational reasons, some data cannot be deleted immediately on request. We keep only what is necessary, for the periods below, after which it is deleted:
| Data | Retention period | Reason |
|---|---|---|
| Invoicing, billing and financial records | Up to 10 years | Obligations under the Turkish Tax Procedure Law and the Turkish Commercial Code |
| Content uploaded on behalf of the hotel (documents, Q&A, quick questions) | For the hotel’s operational period | This content belongs to the hotel, not to you individually; it is deleted when the hotel deletes it or closes its account |
| Residual copies in encrypted backups | Up to 90 days, then overwritten | Disaster recovery and integrity of backups |
| Records needed to establish, exercise or defend legal claims, or to comply with a legal obligation | For the applicable statutory period | Legal obligation and legitimate interests |
| Anonymised or aggregated usage statistics | Indefinitely | No longer identifies you and is not personal data |
5. Timeframe
We complete verified deletion requests within 30 days. Data held under the retention rules in section 4 is deleted once its retention period expires. If we cannot complete a request within this time, we will let you know.
6. Contact
PERAPOLE YAZILIM VE BİLİŞİM TEKNİK SAN. TİC. A.Ş.
Philipp-Reis-Straße 10, 63128 Dietzenbach, Germany
Email: info@peraxion.com
Website: peraxion.com
